30-day change-of-mind returns
Changed your mind? Return the item unused and in its original packaging within 30 days of delivery for a full refund of the item price. There's no restocking fee. Return postage for a change-of-mind return is paid by you, and the original shipping charge isn't refunded.
Faulty items
If something arrives faulty or develops a fault within 12 months, we'll replace or refund it and cover the return postage. See our warranty for what's covered.
How to return an item
Reply to your order confirmation email, or email office@lonelybinary.com, with your order number and what you'd like to return. We'll reply within 3 business days with the return address and instructions. Please use a tracked service. Once the item arrives and we've checked it, we'll refund your original payment method.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Full details: refund policy.